Policies & Terms — AmDoc Consultancy

1. Parties & Scope

These Terms & Conditions ("Terms") are between [Company legal name] (trading as AmDoc Consultancy), GSTIN [GSTIN], with its registered office at [Address] ("we", "us", "our") and the customer ("you"). They govern access to and use of our services, products, and website.

2. Services

We provide consultancy, digital identity & KYC, government filings, and IT/project support. Service specifics, timelines and fees are set out in separate proposals, invoices or order confirmations.

3. User obligations

You agree to provide accurate information, cooperate with our verification processes, and comply with applicable laws. You are responsible for maintaining credentials and secure access to any accounts created.

4. Intellectual property

All content, code and materials we provide remain our intellectual property unless explicitly assigned in writing. You receive only the rights expressly granted in writing.

5. Liability & disclaimers

To the fullest extent permitted by law, our liability for direct loss is limited to the fees you paid for the specific service. We are not liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

6. Governing law & dispute resolution

These Terms are governed by the laws of [State / Jurisdiction, e.g., Maharashtra, India]. Disputes will be resolved via arbitration/competent courts in [City] unless otherwise agreed.

7. Changes to terms

We may update these Terms from time to time. Material changes will be communicated to customers via email and posted with an updated effective date.

1. Data controller

Data Controller: [Company legal name]. Contact: admin@amdoc.online.

2. Personal data we collect

• Identity & contact data: name, address, emails, phone numbers.
• Government IDs & documents: Aadhaar, PAN, licence scans (when required for KYC).
• Transaction data: invoices, payment receipts, service usage logs.
• Device & technical data: IP, browser user-agent, cookies (see Cookies).

3. Purposes & legal basis

We process personal data to: (a) provide and manage services, (b) comply with legal/regulatory obligations (KYC, tax), (c) prevent fraud, (d) communicate with you, and (e) improve services. Legal bases include consent, contract performance, and legal compliance.

4. Sharing & third parties

We may share data with: government agencies (for statutory filings), payment gateways, identity verification providers, professional advisors, and service partners. We require partners to use data only for specified purposes and to maintain security controls.

5. International transfers

If personal data is transferred outside India, we will ensure appropriate safeguards (standard contractual clauses or local legal bases) are in place.

6. Data retention

We retain personal data for as long as necessary: for service provision, compliance with tax/GST retention (currently 8 years unless local law differs), or as required to defend legal claims. Specific retention periods: [specify if you want different periods].

7. Your rights

Subject to law, you can request access, correction, deletion, portability, restriction of processing, and object to processing. To exercise rights, contact admin@amdoc.online. We may ask for identity verification and will respond within statutory timelines.

8. Security

We use administrative, technical, and physical measures to protect personal data, including encryption for data at rest/in transit and access controls. No system is 100% secure — report suspected breaches to admin@amdoc.online.

1. Applicability

This policy applies to paid services and prepaid packages. Individual proposals or SOWs may include custom refund/cancellation terms which will supersede this policy where expressly stated.

2. Cancellation by client

To cancel, notify us in writing at admin@amdoc.online. Refund eligibility depends on work completed and non-recoverable costs. Standard cancellation refunds (example):

• Cancellation within 48 hours of payment: full refund minus 2% payment gateway fees.
• Cancellation after work has commenced: pro-rata refund for uncompleted work, less any non-recoverable third-party costs.

Adjust these numbers as per your practice — they are placeholders.

3. Refund process & timelines

Refunds are processed within [e.g., 7–14 business days] after approval. Refunds will be issued to the original payment method unless otherwise agreed.

4. Disputes

For billing disputes, contact admin@amdoc.online. If unresolved, escalate to [dispute resolution steps or arbitration].